Question 1

What is our pricing?

Accepted Answer

We charge $60 AUD per hour. To get a better understanding of our pricing structure check out our pricing page HERE

Question 2

What are our buisness hours?

Accepted Answer

IPA Studios operates Monday-Friday 8am-6pm AEDT. All email, questions & enquiries that are received outside these hours will be responded to on our next day of buisness.

Question 3

Where are we located?

Accepted Answer

IPA Studios are located in Sydney, Australia and run off AEST.

See our time zone HERE! (https://www.timeanddate.com/worldclock/australia/sydney)

Question 4

What is the turn around time?

Accepted Answer

48 hours!

For example: If your appointment is at 1:30pm (AEST) on a Monday, you will receive your invoice Wednesday at 10am (AEST)

Have a look at all of our delivery timeframes HERE (https://www.ipastudios.com/visual-aid)

Question 5

What is an editing appointment?

Accepted Answer

An editing appointment is a simple way to know exactly when your images will be edited and when you’ll receive them. Your images will be edited on your scheduled appointment date and ready for download within 48 hours.

Please note: An editing appointment is not a physical or virtual meeting. It’s just a way to schedule and track the editing process.

Question 6

How do I book an editing appointment?

Accepted Answer

You can book your editing appointment via our BOOK NOW (www.ipastudios.com/book-now)page.

Question 7

If my appointment is booked on a Friday will I still receive my images with the 48 hour delivery timeframe or will I have to wait until Monday?

Accepted Answer

If your appointment falls on a Friday you will still receive your invoice & images with the 48 hour timeframe.

Take  a look at all of our delivery timeframes HERE (https://www.ipastudios.com/visual-aid)to help!

Question 8

Will I have the same editor editing my images each time?

Accepted Answer

Yes!

If you wish to book another/ multiple sessions with us down the track you will always have the same editor editing your photos. We do this so that your images remain consistent and so you can have that one-on-one contact and relationship with your editor instead of jumping around to a bunch of different people.

Question 9

How should I send my images?

Accepted Answer

Please provide us with a link to your images at least 48 HOURS PRIOR to your editing  date via Drobox, WeTransfer, or GoogleDrive or whichever platform works best for you. Please make sure you are sending us the highest quality images possible.

Question 10

What if I cannot provide my images within the 48-hour time frame?

Accepted Answer

Emails reminders to submit your images are sent out prior to your editing appointment. If you fail to provide your images within this time frame you are at risk of losing your appointment retainer.

We understand that sometimes things get in the way. If there is a reason why you cannot provide your images within this time frame, please contact us at team@ipastudios.com

Question 11

How are my images returned?

Accepted Answer

You will receive your completed images via a Dropbox link.

Question 12

Why do I need to provide notes with my gallery?

Accepted Answer

We ask for editing notes to make sure you get exactly what you need out of each session edit. The most important thing we need to know from your editing notes are things we would not have known without being told (parent's requests, unwanted or wanted marks and specifics).

For example: “The parents have asked to have their belly to be tucked and for the mark above dad's eye to be removed. They have also asked for all body flakes on the baby to be kept as is”

CLICK HERE (https://www.dropbox.com/s/7c1bnq8s6s2w8oo/INPA%20SAMPLE%20EDITING%20NOTES.docx?dl=0)to see an example of editing notes.

Question 13

How specific do I need to be with my notes?

Accepted Answer

The more specific the better! This allows your editor to get an understanding of your likes and dislikes when it comes to your images.

As time goes on notes can be refined as your editor will automatically pick up on how you like things!

Question 14

What do I do if I would like something changed or refined once I have received my images?

Accepted Answer

We offer free revisions with all of our editing sessions. See something you want to be changed?

Simply email us at team@ipastudios.com (team@ipastudios.com)and we will get your revision complete as soon as possible!

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